Recent Posts

How to Keep Your Water Pipes from Freezing

10/10/2019 (Permalink)

Water is spewing from an under the sink water pipe Storm Damage Water Cleanup in Chesapeake at SERVPRO of Chesapeake South

How to Keep Your Water Pipes from Freezing

A home disaster is bad enough however, when several disasters happen all at once, well that’s a nightmare.  When your water pipes freeze, not only do you have to call a plumber to repair them but that crack in your pipe can spew up to 250 gallons of water a day, causing flood damage, serious structure damage, and the immediate potential for mold damage.

Household water pipes can freeze quickly due to a sudden drop in temperature, or inadequate insulation surrounding the pipes or too low of a house setting with the thermostats.  Fall when the temps are cooling is the perfect time to get your pipes ready and protected from old man winter.

Insulate your water pipes in your crawlspace and in your attic.  Exposed pipes are vulnerable, and the more insulation, the better.

  • Use approved and tested insulation products as recommended for either indoors or outdoors and make sure to follow the manufacturers’ instructions.
  • Seal any leaks near or around the pipes. Caulk or insulate electrical wiring outlets, dryer vents, and cabinet pipes to prevent cold air from reaching inside your home.  The least little opening during severe cold weather can cause a pipe to freeze.
  • Disconnect garden hoses before winter and if you can drain water from indoor pipes that lead to outside faucets and shut off the valve. This can help prevent that little bit of inside pipe from freezing.

Learn more about insulating hot water pipes and saving energy at home from

Contact us If you have water or flood damage in Chesapeake at 757-523-9700.  SERVPRO of Chesapeake South is “Always here to help.”

Commercial Property Maintenance

10/10/2019 (Permalink)

A SERVPRO representative is speaking with an office manager Commercial Building Maintenance Services in Chesapeake

Commercial Property Maintenance

As a commercial property owner, being proactive with the maintenance to the building can help prevent damage to your property, which in turn can help save you time and money.   Regular maintenance of your commercial property may also help with the inevitable property insurance claim.  Weather can affect the exterior and the interior of the building structure.  These are a few property maintenance suggestions.

Roof and Exterior

Wind, snow and rain can impact a building’s roof and exterior. Walking the property and being on the lookout for standing water or leaks from roofs and gutters is important. Look for chipped paint, siding dents, damaged, cracked or leaking windows, foundation cracks, roof leaks, and clogged gutters.  Any of these should be photographed, reported and repaired. If these issues are left unresolved for long term, can lead to more serious problems including foundation erosion and more.

Landscaping and Irrigation

Harsh winds, rain and snow can damage plants and limbs, especially on boxwoods, small shrubs and ornamental trees. Mulching, trimming broken limbs, pruning back plants, and cleaning debris is suggested to prepare for spring and new growth.  Inspect irrigation systems for damage and for proper drainage in order to be ready for the dry summer season.


Temperature changes suggest that the commercial facility’s mechanical systems should be regularly inspected and maintained. The replacement of air filters, flushing of water heaters, and checking carbon monoxide detectors and sprinkler and fire suppression systems should be done before summer or winter arrives.

Call to learn more about our Emergency Ready Profile for commercial businesses at SERVPRO of Chesapeake South 757-465-9700. 

Commercial Property Managers to the Rescue

10/10/2019 (Permalink)

A photo of the outside of the Chesapeake City Hall building Commercial Business Services in Chesapeake, VA

An unexpected water main break or fire can be a devastating situation for anyone especially when there is the loss of personal property, or the issue of having to relocate.  Those who live in apartment complexes, condos, or any other multi-unit property working through and dealing with the mitigation process is especially challenging.  Property managers who plan to be prepared, can better assist the masses and control the situation safely to help avoid further damage.

Property management companies and their facility managers should be prepared for emergency disasters knowing the large amount of people and personal property that will be affected by the disaster.   In an emergency, minutes matter and having your point of contacts information at the touch of a finger and knowing your property specifics to communicate to the emergency responders and utility companies is the keystone to helping ensure that your tenants and their family will be able to return to their homes and offices sooner.

SERVPRO of Chesapeake North wants to help make property and facility managers’ job a little easier with a specialized Emergency Ready Plan that works on all mobile devices and in conjunction with your existing contingency building plan.  For example, does your plan include information of your flooring type, contact info for office managers, number of building units, electrical box locations, shut off valve locations, etc.

Your Emergency Ready Profile will provide relevant information for key personnel.  Our technicians will have advance knowledge of your business specifics before arriving to the property.  The ERP Plan is reassurance that you have dotted your I’s and crossed your t’s in advance. 

Call us for your property and business specialized Emergency Ready Profile Report at 757-523-9700.

How to Plan for a Fire

10/10/2019 (Permalink)

A photo of a father holding his child's hand inside of a fire escape family plan Fire Damage Cleanup and Restoration in Chesapeake at SERVPRO of Chesapeake South

Did you know that when a fire ignites, you only have a few minutes to safely get everyone out of the house?  It is so important that everyone knows what to do before the event of a house fire.  Here are ways to plan for a fire, to have an escape plan, to help keep you and everyone safe.

Install Fire Alarms on every floor of your home and inside and outside of every bedroom.  Everyone inside should be able to hear the alarm.

Map out your home's floor plan showing at least two ways to get out of a room.  This is a great visual for children and a second exit option in case one is not accessible.

Discuss this escape floor plan with your family making special note to point out all the escape exits to the children, especially those in their bedroom.  Then make it excite with a fire drill so that everyone is familiar and aware.

Choose a Meeting Place so everyone knows where to meet after getting out of the house safely.  Places safely away from the fire like a mailbox across the street, a street sign, or a neighbor’s house.

Don't Wait around when you hear the smoke alarm, yell, scream, knock on doors as you are immediately exiting the house.  No items or belongings are more valuable than yours and your loved one’s lives.

Call SERVPRO of Chesapeake Southwith any questions about fire or smoke damage or about making a fire escape plan.  We are "Always here to help." 757-523-9700.

Fire Loss, the Estimate and The Insurance Company

10/10/2019 (Permalink)

Two SERVPRO fire technicians painting the ceiling after cleaning the soot from the walls. Call us for fire, smoke or soot damage cleanup & restoration, SERVPRO of Chesapeake South, 757-523-9700.

You may be feeling uncertain and unsure of the next step after the fire trucks have left your home.  Depending on the severity of the fire, your belongings are most likely suffering from not only fire and smoke damage, but also extensive water damage from the firefighting efforts.  The restoration of your home and the estimation of your fire loss begins when you call a professional fire damage cleanup & restoration company.

Our SERVPRO Professionals in Electronics, Structure, and Contents Restoration arrive to conduct pretests, while inspecting the property to determine the extent of the fire damage and the scope of needed cleaning, restoration, and repairs. Initially our professional experts conduct the following scope to provide you and your insurance company with our recommendations for fire restoration and repairs. 

  • The materials, and items affected by smoke or fire and the proper method for cleaning; 
  • If your personal belongings need to be relocated while your house is being restored
  • The areas that were not affected by soot and odor and protect those areas as soon as possible to avoid contamination 
  • If the smoke residues are cleanable
  • Conduct a complete inventory of items that are damaged beyond repair as a complete inventory is invaluable
  • The amount of time needed to perform the cleanup with the most effective cleaning methods

Once our estimate is approved by your insurance company, the restoration process begins.  Our office staff will be in communication with you and your insurance company throughout the entire claim process. 

Call us for fire, smoke or soot damage cleanup & restoration, SERVPRO of Chesapeake South, 757-523-9700.

Protecting and Collecting Essential Documents Before An Emergency

9/17/2019 (Permalink)

Passport, A Social Security Card and A Driver's License SERVPRO of Chesapeake South is #AlwaysHereToHelp. 757-523-9700.

Collect, Protect Essential Records Before An Emergency

Family Preparedness

When we advise people to collect and protect important paperwork, we are referring to any important documents and personal data that might serve as proof of your insurance or identity that will provide instructions on how to help you in an emergency.  This important paperwork should also include an Emergency Action Plan, and medical, vital, and immunization records.

The Basics

Copies of medical documents and advance directives should include: Health insurance card, vaccination records, living wills and power of attorney forms, birth & death certificates and adoption records

Personal Id's to include: Passports, driver's licenses, social security cards, green cards

A current care plan for a child or person with special needs.

User manuals, models, and serial numbers, and contact information for the manufacturer of medical devices, like glucose meters and nebulizers.

Quick Tips

Keep an up to date list of all your prescription medications with dosage amounts, your eye prescription, your medical supply needs and any known allergies.

Save electronic copies of important papers in a password protected format to a flash drive or an external hard drive or a cloud-based service. You should store these items in a fire proof container or with a trusted friend or relative, or even a safety deposit box at a bank.

Pet owners make copies of your pet’s vet records like rabies certificate, prescriptions and a recent photo of your pet(s).

Whatever happens, we’ll be there with you and your community, every step of the way, in your journey back, “Like it never even happened.”

Ahead of the Storm

9/5/2019 (Permalink)

Weather Map showing the hurricane Dorian path up along the East coast Call SERVPRO of Chesapeake South if you have storm damage at 757-523-9700

Hurricane Prep Guide

Getting prepared for a hurricane in Hampton Roads is not only about buying lots of water or filling up the gas tank.  There are steps needed to help protect you and your family if your home is threatened by a hurricane.

Stock Emergency Supplies

  1. Water & Food at least a 3-day supply for you and your pet
  2. Tools like flashlights, extra batteries, a wrench, plastic sheeting & duct tape, trash bags
  3. Medical Hygiene and Cleaning Supplies like a first-aid kit, necessary medications, glasses, contact lenses, moist towelettes, toothpaste, and personal hygiene products
  4. Personal Items, like sleeping bag for each person and change of clothing
  5. Activities like books, games, playing cards, paper, pencils and pens
  6. Radio for NOAA weather radio with tone alert and extra batteries
  7. Other Items like a whistle to signal for help

Prepare and Protect Your Property

  1. Do a Home Inventory with contents of closets, drawers and cabinets? Store your home inventory lists, photographs and video tapes in a waterproof place off the premises.  Keep receipts of high valued items, which may separate insurance coverage.  Always update your home inventory after making large purchases.

Review Your Insurance Policies

  1. Is everything up to date? If you’ve done any major renovation or made a major purchase, make sure your insurance agent is aware to help determine if your current limits are enough to cover the value.
  2. Coverage for additional living expenses in case you can’t live in your home until it has been restored from damages.
  3. What about flood damage? Do you have coverage?
  4. Do you have comprehensive coverage on your car insurance policy? What happens if a tree falls on it or water, wind or flying debris damages your car?

Plan Your Evacuation

  1. Become familiar with alternate routes in case travel becomes treacherous or traffic congested
  2. If you don’t have a car, plan on how you will leave if you need to evacuate; make plans with family or friends or your local government or aid agencies
  3. Plan what you will do with your pets, leave them with family, take them with you or to a kennel
  4. Keep a road map in your car in case you need another route on unfamiliar roads
  5. Prepare a bag or file with important papers, like your homeowner’s insurance policy, keep it with you.

If you have suffered water damage after a storm, SERVPRO of Chesapeake South is prepared to assist you after the storm to clean up the mess and help restore your home to its pre-storm condition.  We are “Always Here to Help.”  Call us at 757-523-9700.

SERVPRO® Helps Hotels with Flood Damage in Chesapeake

7/23/2019 (Permalink)

Mother and Father with their two boys are laying on a hotel room bed making plans Commercial Water Damage Cleanup in Chesapeake

SERVPRO® Saves Carpet in Busy Hotel

A storm can pop up anytime in Chesapeake and bring with it torrential rain and strong winds.  A commercial flood and its damage can keep business doors closed indefinitely.  To avoid a secondary loss, you should begin the restoration process as soon as possible.

When a hotel roof leaks and affects several rooms, the damage to the rooms can be devastating if they are not professionally cleaned and restored.  No business wants the first impression from a guest stepping into their hotel room to be a musty, foul odor.  Not only will the manager hear about the bad odor but there is a risk for getting bad reviews on your social media platforms. 

You can avoid this type of commercial damage by hiring a professional mitigation company, SERVPRO® of Chesapeake South to clean your hotel water damage.

Once the leak has been repaired, SERVPRO® techs arrive prepared to remove moisture and water using state-of-the-art detection equipment.  Our equipment can help determine where excess moisture is hidden within structures and contents.

If necessary, our trained techs will safely remove drywall, carpeting and other structural components.  We will pack out items that we determine need restoration, all to be cleaned at our warehouse facility.  We believe in restoring rather than replacing for businesses affected by water loss.

Once the structure is determined dry, with complete water extraction and all risks for mold growth eliminated, rebuilding can occur.  Because walls can retain water moisture from a flood, cuts on the lower area of the drywall above where moisture has wicked, are removed to allow airflow behind the standing walls.

Once drying and disinfection has occurred, our techs will offer suggestions for rebuild through our Building Services.  This service helps to provide the hotel management support from beginning to end and to fill those rooms with guests again.

SERVPRO® of Chesapeake South helps businesses overcome commercial flood damage faster, 24/7 every day.  Call us at 757-523-9700.  We help make it "Like it never even happened."

The Causes & Effects of Water Damage

7/19/2019 (Permalink)

Water Damage Cleanup & Restoration in Chesapeake

Causes of Water Damage

In Chesapeake, the unforeseen natural causes of water damage can vary depending on the area where you live.  Uncontrollable disasters like clogged toilets, overflowing washing machines, malfunctioning dishwashers, plumbing leaks, and cracked foundations can also cause water damage havoc to your home or business.  The water damage can be minor, or it can be major leading to destruction of the home or business. 

No matter how the water damage occurred, as soon as the water threat is over, immediate water damage cleanup is vital to helping to save your water-soaked furniture, carpet, rugs, clothing, structure and other possessions.

Effects & Health Hazards

Acting quickly after water damage is very important.  When you call SERVPRO® of Chesapeake South, a 24 hour, every day, quick to respond water damage cleanup and restoration company,  you can rest assured that you are doing the very best to help ensure a quick recovery.

Moisture feeds mold and other organisms which can effect health problems.  Mold can grow after water damage within 48 hours.  SERVPRO® professionals know that cleaning up the water damage immediately can help control the potential health effects for everyone in a commercial or home space.

If you have suffered a flood or water damage emergency, call us at 757-523-9700.

SERVPRO® Emergency Preparedness Tips

6/21/2019 (Permalink)

Storm Damage Cleanup by SERVPRO® of Chesapeake South

SERVPRO® of Chesapeake South Encourages Virginia Residents to be Storm Ready

A Few Steps to Prepare and Protect Your Family

It is the beginning of hurricane season on the Atlantic coast and SERVPRO® of Chesapeake South would like for everyone to remember the importance of disaster preparedness.  The key to disaster preparedness is having an emergency plan in place before the disaster hits.  Acting with a few simple steps can make the difference in protecting and keeping your family safe and protecting your property from weather related damage.

Build a basic emergency supply kit stocked with enough water and food for a minimum of three days for you and for each of your family members, pets included.  Be mindful to include any necessary medications.  Recommended emergency supply kit items include:

  • Water (one gallon/per person/per day)
  • Three-day supply of non-perishable foods
  • Manual can opener
  • Battery or solar powered radio, preferably a NOAA weather radio
  • Flashlight with extra batteries
  • Whistle (to signal for help)
  • Dust masks or bandanas
  • Local map
  • Important documents, such as insurance policies, bank account information, passwords, and identifications
  • Matches (in a waterproof container) and/or lighter

Make a Family Emergency Plan.  A Disaster may not strike when you and your family are together at home.  Plan now for a meeting place and how you will contact each other.  Visit to access a Family Emergency Plan template to help with your planning.

Stay Informed.  Know your flood zone for your property and your neighborhood and know the evacuation route should evacuation become necessary.  Listen to your local news and authorities for direction.

Prepare your property.  You may need to prepare your home for the impact of a storm or hurricane.  Covering all your windows in your home will help to protect it.  Permanent storm shutters offer the best protection for windows; however, the second-best option is to board up the windows with plywood.  Tape will not prevent your windows from breaking.  Trim your trees and bushes that are around your home and clear any debris from rain spouts and gutters.  Secure outdoor furniture, trash receptacles, decorations and anything else not secured that could become projectile. 

Establish a SERVPRO® Emergency READY Profile for Your Business.  SERVPRO® developed the SERVPRO® Emergency READY Program to help business owners create an Emergency READY Profile® (ERP) for their facility, at no charge.  The business owner works with SERVPRO® of Chesapeake South to gather and document information that will become critical if a disaster strike.  Once the ERP is created, business owners have access to their own information 24/7 online and by using SERVPRO’s free smartphone app.  Contact us at 757-523-9700 to get set up.