Recent Why SERVPRO Posts

What Water Damage is Covered By Insurance

4/21/2021 (Permalink)

It's likely if you own a home that you may run into a water damage issue. It's one of the most common causes of home insurance claims and according to the Insurance Services Office (ISO), water damage claims are the second largest frequent insurance claim, following wind and hail claims.

It can be confusing know what is covered when water damage occurs in your home, but we've gathered the facts to help you understand the basics.

Water damage that is covered:

  • Sudden or Accidental Discharge
  • Sewer backup or water backup 
  • Overflow
  • Water Damage that may NOT be covered:

    • gradual damage
    • wear and tear
    • ignored maintenance
    • flood unless you purchase a separate flood insurance policy

    It is always recommended to speak to your insurance provider to find out exactly what is covered in your policy so you can fully understand your coverage plan. We also recommend that you keep up with the maintenance in your home and take care of problematic issues so you are more likely covered in case of a water damage. SERVPRO of Chesapeake south is always here to help 24/7.

    SERVPRO Spring Cleaning

    3/15/2021 (Permalink)

    The time of year has come for your annual Spring Cleaning! During the past year we have lived through a pandemic and many of us have stayed inside our homes more than we ever have. Now it may be more important than ever to give your home some extra attention with the accumulation of dust and junk.

    The thought of tackling your spring cleaning checklist may be daunting, but check out this easy list to get you started:

    • Kitchen
      • clean out fridge/freezer - wipe down the inside
      • organize Tupperware drawers
      • clean out and wipe down inside of cabinets
      • vacuum and mop floors
    • Laundry/Clothing
      • bring out spring/summer clothing and pack up winter clothes
      • straighten up/organize laundry area and clean lint trap and behind washer/dryer
      • purge clothing you no longer wear to donate or give away
    • Bedrooms
      • wash all your sheets and bedding
      • rotate and flip mattress
      • replace or wash pillows
    • General
      • vacuum couches and chairs
      • change air filters
      • wash windows inside/outside
      • inspect smoke alarm and fire extinguishers
      • clean blinds
      • dust ceiling fans and baseboards
      • clean out medicine cabinets and organize storage closets

    To get a deep, professional cleaning of your home, call SERVPRO of Chesapeake South at 757-523-9700.

    Choose SERVPRO of Chesapeake South To Remove Water From Your Home

    1/13/2021 (Permalink)

    When water invades your Chesapeake home, quick action needs to be taken in order to get matters under control and your life back to normal. The longer that water is left to soak into your home's floors, the greater the water damage and the repair.

    SERVPRO of Chesapeake South handles water damage with an inventory of equipment with large and powerful pumps that we can submerge enabling a quicker extraction of the floodwater.  Our machinery will raise the interior temperature so that evaporation happens at a precise rate.

    Our trained technicians and supervisors determine the best drying method to utilize to maintain the quality of the water damaged area and product.  For instance if a wooden floor is dried out too quickly or with extreme temperatures, the floor can be ruined.  Our motto is to restore, not replace.  This is beneficial to not only the homeowner but to your insurance company too as it helps to save money.  

    After the extractor has removed the water, smaller hand-held equipment is used to remove the remaining water found in crevices and baseboards.  Once the water has been removed, the drying process begins for the remaining surface dampness and porous household items with the use of our desiccant machines and air movers.  An Air Scrubber, our portable filtration system can be used to help clean the air of any contaminants such as dust, gasses, or chemicals in any area.

    When your Chesapeake home floods, call us your local SERVPRO at 757-523-9700.

    The Importance of Fall Cleaning

    10/15/2020 (Permalink)

    Whenever you think of cleaning your house, you usually think about the typical Spring Clesning rituals. But, not everybody takes into consideration the importance of a good home fall cleaning! This is the perfect time of year to get your house ready for the cooler weather and falling leaves. Check out this handy checklist of what to do to best prepare for the fall and winter seasons:

    • Check gutters, clean if needed
    • Vacuum all lamp shades
    • Clean and dust all light fixtures
    • Wash windows of the summer stained grime and make sure they are sealed properly
    • Wipe out window wells
    • Wipe out kitchen and bathroom cabinets
    • Test smoke & carbon monoxide detectors
    • Sweep out garage
    • Clean and store patio furniture
    • Clean or replace shower liners
    • Call SERVPRO of Chesapeake South to have your dryer vent cleaned
    • Organize food pantry
    • Clean your oven
    • Clean out and organize closets, putting summer clothes away

    If you don't want to have your house professionally and thoroughly cleaned instead, call SERVPRO of Chesapeake South for an estimate at 804.523.9700

    Our Franchise Has Grown!

    9/28/2020 (Permalink)

    We have some exciting news to share! As of September 2020, we have joined forces with SERVPRO® of Richmond, Chesterfield, Henrico and Tri-Cities Plus, located in Midlothian, Virginia.

    Independently owned and operated by Andrew and Theresa Bahen for 35 years, Disaster Recovery Team Bahen has earned an excellent reputation with homeowners, insurance companies, business owners, facility managers, local and state government agencies, and commercial property management teams. With over 1,700 Franchises in the U.S. and Canada, Team Bahen consistently ranks in the top 12 Franchises and was awarded Franchise of the Year in 2008. 

    As one of the largest SERVPRO franchises on the East Coast, our combined experience, people, capacity, and equipment will uniquely qualify us to handle any sized job no matter how extensive the damage may be. Though we will now operate together as ONE TEAM, our goal with this expansion is to create a larger footprint to better serve our clients and community throughout Virginia and North Carolina.

    Your local SERVPRO® will now be composed of elite large-loss specialists, trained project managers, and technicians capable of handling any loss your home or facility may experience. We hope you have continued confidence in our abilities to serve your community as we strive to provide residents and business owners in your area with the fastest response times while doing great work every day. 

    Thank you for your support and please continue to contact our team for all your mitigation, reconstruction, and restorations needs.

    Certified: SERVPRO Cleaned

    5/19/2020 (Permalink)

    Our defensive cleaning program gives your business a way of providing your employees and customers a ongoing safety and assuredness.

    Let us help you get back to business

    As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

    Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

    Extensive training and specialized products

    As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

    From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

    3 C’s – Consult, Clean, and Certify

    When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

    • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touch points, foot traffic and congestion points.
    • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
    • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

    Call today for a Certified: SERVPRO Cleaned consultation

    We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

    Call SERVPRO of Chesapeake South today at 757-523-970 for your Certified: SERVPRO Cleaned consultation.

    * #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

    Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

    Bring Safety to your most valuable assets - Your Business & Your Employees, helping to bring safety to families.

    4/2/2020 (Permalink)

    Here To Help 24/7

    SERVPRO of Chesapeake South offers cleaning services including the removal of biohazard contaminants. We have the specialized training and products to get your property back to business. In these times of stress and uncertainty, the best way to combat the threat of COVID-19 is preparation. When it comes to disinfection and sanitization, SERVPRO of Chesapeake South cleanup practices follow CDC guidelines and use EPA-approved products. We are uniquely prepared to clean and disinfect your home or business. We have years of experience in dealing with biological contaminants. We’re here to help you protect your business and your employees– 24 hours a day, seven days a week – until life is back to normal in the communities, we all call home. Here to Help. Stay safe.

    SERVPRO's Advanced Technology & Techniques

    3/15/2020 (Permalink)

    We use specialized and industry leading equipment to make it, “Like it never even happened.”

    SERVPRO Chesapeake South provides a variety of specialized services to the Chesapeake area. Our franchise professionals are certified through The Institute of Inspection Cleaning and Restoration Certification (IICRC). This allows us to provide peace of mind to our customers because they are able to trust that our franchise professionals are properly trained on how to properly and successfully use the equipment for restoration and cleaning. 

    We use specialized and industry leading equipment to make it, “Like it never even happened.” Our moisture detection and measurement equipment allows us to detect, measure and monitor a properties moisture levels.  If water is in your home we have state of the art water extraction equipment that speeds the drying process by getting the water out of your home. Our industrial strength air movers and dehumidifiers are used to remove any remaining moisture from you home and prevents warping of your floors, walls and/or ceilings.


    Water and fire damage often causes powerful odors. The machines we use remove airborne contaminants and control the air quality during the restoration and cleanup process. We also use OSHA-approved cleaning agents to clean and remove odors and/or contaminants from your home.

    Fire and water damage are never scheduled - Are you Prepared?

    12/5/2019 (Permalink)

    Here to Help 24 hours a day 365 days a year

    The fact of the matter is that no one plans for or is prepared to deal with a fire or water damage. These emergencies happen without warning and can create chaos in your life. This is where SERVPRO comes in! With franchise professionals on standby 24 hours a day 365 days a year, we are always Here to Help!

    Own a business? Our Emergency Ready Profile can help you minimize business interruptions and get back to serving your clients faster than ever!

    With over 40 years of industry experience, our franchise professionals receive training from The Institute of Inspection Cleaning and Restoration Certification (IICRC). 

    As an Esporta Certified Operator we utilize a patented restoration technology that is capable of restoring over 90% of the soft contents of a home such as leather goods, clothing, stuffed toys, and bedding to food grade clean.

    Property owner or manager? Keep your homes or apartment units occupied by inviting a team of our dedicated franchise professionals to get the space move in ready: we offer a variety of cleaning services including floor cleaning, ceiling and wall cleaning, deodorization, air duct & HVAC Cleaning as well as upholstery and drapery cleaning. 

    Our franchise professionals are on standby 24 hours a day 365 days a year to respond quickly to your emergency!

    SERVPRO® Employees Pay It Forward

    5/29/2019 (Permalink)

    SERVPRO® of Chesapeake South Giving Back

    We hope that you know that no matter the time of day or night on any day, our crew is going to help you get through the mess.  

    Your local SERVPRO® of Chesapeake South also wants you to know that you can depend on them for not only emergencies but to be there to support the community too.

    The employees at SERVPRO® help to pay it forward by collecting items like clothing and personal hygiene products for men, women, and children, non-perishable food, toys, books and blankets.  The collection begins in the summertime.  The items are boxed and labeled and set aside to be delivered to five (5) local charities in November, just in time for the holidays and the cold weather. 

    The charities we have helped to support are Blankets for the Homeless, Chesapeake Humane Society, Food Bank of Southeastern Virginia, Children's Crisis Center of Hampton Roads, and The American Foundation for Suicide Prevention.

    Flood Insurance Spotlight

    5/13/2019 (Permalink)

    Flood Damage Cleanup in Chesapeake, call 757-523-9700

    Of course, no one plans to become a hurricane victim, and no one should have to learn the hard way either that homeowner’s or renter’s insurance does not cover flood damage.

    Chesapeake’s Deputy coordinator of Emergency Management, Robb Braidwood said after Hurricane Matthew, the first category 5 Atlantic hurricane since 2007, “If you live in Chesapeake, you should have flood insurance.”  “The highest point in the city is in a swamp.”

    Recent reform plans to the National Flood Insurance Program were announced on March 18, 2019 by the Trump administration.

    The program would begin to assess properties individually using variables like one’s proximity to large bodies of water, hurricane rainfall, coastal surges rather than the current applying a single formula for an entire flood zone.  Since higher valued properties are more likely to hit the $250,000 insurance cap, lower valued homes are paying proportionately more than higher valued homes.  The new reform would drive flood risk into the private reinsurance and risk markets.  According to the Insurance Information Institute, FEMA will announce the new rates on April 1, 2020 and will implement the new system on October 1, 2020.

    Flood insurance can pay claims when there is no Presidentially declared disaster.  The Federal Emergency Management Agency (FEMA) offers disaster grants that do not have to be paid back, but this amount is often much less than what is needed to recover. 

    If you have flood damage, and do not have flood insurance, there could be resources available to help you through FEMA.  For info go to www.fema.gov.

    If you suffer flood damage in Chesapeake, call your local SERVPRO® of Chesapeake South at 757-523-9700.

    Does Your Business Have a Contingency Plan?

    4/23/2019 (Permalink)

    Let Our SERVPRO® Be Your SERVPRO®

    Contingency plans are backup plans that businesses activate only when a disaster or unforeseen situation disrupts the operations of the company or puts employees at risk.

    Hurricane season officially begins on June 1st.  SERVPRO® of Chesapeake wants your business to be prepared with our mobile app.  This app is a no-cost readiness plan that places your ready plan data on your mobile device for quick access during an emergency.  Download the Free App Here

    The SERVPRO® Ready Plan is a tool for property managers and owners, both residential and commercial.

    When you create a SERVPRO® Emergency READY Profile for your home or business, you help to minimize business interruption by having an immediate plan of action.

    Key to a timely mitigation is when you know in advance what to do and what to expect which can also help minimize how the water and fire damage will affect your home or business.

    Get more information with your Complimentary Business Assessment? Call Us Today (757) 523-9700.