Recent Why SERVPRO Posts

Emergency Shut Offs

6/1/2022 (Permalink)

In a commercial building there can be a multitude of different reasons why you’d need to shut off the gas, water, or electricity during an emergency scenario. Often, building owners will rely on the fire department or utility company to come in and shut off these services which can cost a lot of time in an emergency. For example, if your sprinkler system is malfunctioning, the time it takes for the fire department to show up and turn the water off can be the difference in hundreds of gallons of water saturating your property’s structure and belongings.

If your building has utilities running to it, it will also have these main emergency shutoff valves and switches. It’s important to know where they are and to make sure that anyone who is part of the emergency responses in your building also knows where they are.

SERVPRO of Chesapeake South offers a free service to businesses called the Emergency Ready Program (ERP) to help with this. We will send out a representative to come out and walk your property with you to take pictures, and document where all of these shut offs are as well as other pertinent information required in an emergency scenario. Once our walkthrough is complete, we’ll compile an ERP binder for you that includes all of this information including contact information for all of your emergency services. We can walk through this binder with you and explain everything to make sure you fully understand it. That way you’ll be able to go to your staff and be comfortable knowing that everyone is knowledgeable in the proper responses to any given emergency scenario at your place of business.

Emergencies are not always avoidable, but a prompt and effective response can be key in reducing the amount of time and costs involved in getting your business back to operations as usual after the fact. If you’d like to speak with one of our representatives about an ERP for your business please do not hesitate to reach out!

Home Deodorization Step by Step Guide

4/29/2022 (Permalink)

Deodorizing your home after a fire, dealing with mold or other events that cause unpleasant smells is a multistep process. Here we’ll go into the different steps required in fully removing odors from your home or business so that you can better understand everything that goes into your property’s deodorization.

Step One

The first step in getting rid of odors is removing the source. Debris or other items covered in odor causing residues will continue to release them into the air until they are removed or taken care of, so removing the source is first in a permanent odor solution.

Step Two

Once the odor causing items are removed, we’ll thoroughly clean the surfaces of the affected area. Without a proper and thorough cleaning particles and residues can be left behind to continue to generate odors.

Step Three

The third step in deodorization is to “recreate” the conditions that caused the odor penetration. This means that depending on how the original odor was dispersed about the property we will use various techniques to recreate that with a deodorization agent. For example, if the smell is caused by smoke damage, then we will use a fogger to “recreate” smoke to distribute it. We do this because the best way to efficiently reach everywhere that the odor has penetrated is by doing the same thing with the odor removing agents, allowing them to effectively target the sources of the odors.

Step Four

In some cases, the odor issues may be severe enough to require sealing. This can be used in cases where the odor removal may be too expensive or otherwise impractical. We’ll use a sealant on the surfaces of the affected materials to help lock in these particles and prevent them from being released into the air further.

While some odors may go away on their own, depending on the scenario odor generating particles can penetrate deep into the structure of your property. Handling these odors and effectively removing them requires a professional company trained in the science of deodorization. If your home or business is suffering from an unpleasant smell that just won’t go away give SERVPRO of Chesapeake South a call and let our highly trained technicians take care of it. We’re here to help 24/7, 365 days a year!

SERVPRO handles Restoration and Reconstruction

3/18/2022 (Permalink)

When your home or business experiences water or fire damage typically there’s still work that needs to be done once the actual mess is cleaned up. Often, there is damage to the property that will need to be repaired or rebuilt. Our team at SERVPRO of Chesapeake South understands that it can be frustrating trying to juggle multiple contractors and various professionals to accomplish all of the tasks required in addressing your loss. Which is why we provide turn-key service to our customers. From emergency services when you first notice the damage all the way to getting your property back to preloss conditions our team is there every step of the way. We pride ourselves on being able to handle all kinds of disasters and everything that comes along with them.

As leaders in the restoration industry, we are all positioned to provide you with the service required to deliver on all aspects of your home’s restoration AND reconstruction. We even boast a great reputation with our local insurance agents and will work directly with them to help further alleviate your stress during these already trying times. We do it all, so you don’t have to. Don’t take any chances and give us a call to find out how we can help!


1/14/2022 (Permalink)

Did you know that when you call SERVPRO of Chesapeake South to clean your home or business that we use our own in house formulated surface cleaning agent? That’s right, we’ve developed a non-bleach disinfectant that can treat any surfaces hard and soft. SERVPROXIDE is our answer to all of your disinfecting needs.

SERVPROXIDE is 100% biodegradable and food safe. You don’t need gloves to clean with it, it can be used around kids and pets, and sanitizes non-porous surfaces in 60 seconds.

We offer 99.999% sanitation of food contact surfaces, so you can use it in your restaurant or any other place of business as well.

Oh! Did we mention you can now buy it for yourself on Amazon? When you do, be sure to put up the stickers to let your customers know that you care about their health and use SERVPROXIDE as your choice of disinfectant.

SERVPRO Handles Your Affected Belongings

11/18/2021 (Permalink)

When a disaster affects your home SERVPRO of Chesapeake South is ready to take on any and all of the challenges that home with your home’s restoration. This INCLUDES your belongings as well! We understand that replacing damaged items in your home is sometimes difficult or even impossible depending on what it is, which is why we do our best to restore and repair your original belongings. During our initial assessment of your home, we will figure out which items can be saved and restored including furniture, photos, electronics and more. Then we can do a pack out of those belongings and bring them back to our facility where each item is inventoried, and then very carefully cleaned and sanitized. Our team is trained in using state-of-the-art technology for this cleaning with tools such as the Esporta Wash System. Your personal items are then packed into boxes and securely stored until your home’s remediation is complete. We then can bring all of your items safe and sound, and clean, back to your home where they belong.

When your home and belongings are damaged in a disaster, you can count on SERVPRO of Chesapeake South to handle everything from top to bottom, we are your one stop shop to making that disaster “Like it never even happened.”

SERVPRO's Mold Specialists

11/4/2021 (Permalink)

When you smell that musty smell of mold in your home it can be potentially panicking, not knowing where the damage is or what caused the mold growth. Your local SERVPRO of Chesapeake South has a team of mold mitigation professionals that are certified in tackling any mitigation issues you may have. As one of the leaders in the restoration industry you can trust that our SERVPRO team will use the state-of-the-art technology and techniques to address the issues.

First you must identify the source, likely there is water damage somewhere in your home, or hidden moisture. Our professionals can use moisture mapping to find the affected areas in order to narrow down the source of the problem.

Next the area must be cleaned. Killing the mold is not enough, it should be removed completely by cleaning or depending on the scenario removal of the affected items and replacement. SERVPRO’s skilled technicians are constantly training to help ensure they are using the most up to date procedures on mold removal.

Mold in your home is something that should really be taken very seriously and should be addressed quickly as the problem can increase in severity rapidly. You should really not attempt to address mold concerns in your home on your own as it can be hard without training and safety procedures to be sure that you’ve taken care of the problem. We’re here to help 24/7, 365 days a year with any of your restoration needs and to help you make it “Like it never even happened.”

Admin Day at SERVPRO

5/20/2021 (Permalink)


After over a year of uncertainty and distance, Team Bahen was thrilled to welcome all their fabulous office staff back to the office full time.

With everyone still working from home on Administrative Professionals Day, Management put their heads together on how they could show their appreciation to each team member for when they came back. They organized a personal lunch with all the office staff, sharing tables with new employees who they may have not met yet due to COVID, as well as personalized bags and beautiful flower arrangements gifted to each team member! This was a great way for our team to come together and learn about their new team members as well as catch up with those they have not seen in person in a while!

Thank you to all of our Administrative Professionals within Team Bahen, we couldn’t ask for a better group of women to keep this office running!

What Water Damage is Covered By Insurance

4/21/2021 (Permalink)

It's likely if you own a home that you may run into a water damage issue. It's one of the most common causes of home insurance claims and according to the Insurance Services Office (ISO), water damage claims are the second largest frequent insurance claim, following wind and hail claims.

It can be confusing know what is covered when water damage occurs in your home, but we've gathered the facts to help you understand the basics.

Water damage that is covered:

  • Sudden or Accidental Discharge
  • Sewer backup or water backup 
  • Overflow
  • Water Damage that may NOT be covered:

    • gradual damage
    • wear and tear
    • ignored maintenance
    • flood unless you purchase a separate flood insurance policy

    It is always recommended to speak to your insurance provider to find out exactly what is covered in your policy so you can fully understand your coverage plan. We also recommend that you keep up with the maintenance in your home and take care of problematic issues so you are more likely covered in case of a water damage. SERVPRO of Chesapeake south is always here to help 24/7.

    SERVPRO Spring Cleaning

    3/15/2021 (Permalink)

    The time of year has come for your annual Spring Cleaning! During the past year we have lived through a pandemic and many of us have stayed inside our homes more than we ever have. Now it may be more important than ever to give your home some extra attention with the accumulation of dust and junk.

    The thought of tackling your spring cleaning checklist may be daunting, but check out this easy list to get you started:

    • Kitchen
      • clean out fridge/freezer - wipe down the inside
      • organize Tupperware drawers
      • clean out and wipe down inside of cabinets
      • vacuum and mop floors
    • Laundry/Clothing
      • bring out spring/summer clothing and pack up winter clothes
      • straighten up/organize laundry area and clean lint trap and behind washer/dryer
      • purge clothing you no longer wear to donate or give away
    • Bedrooms
      • wash all your sheets and bedding
      • rotate and flip mattress
      • replace or wash pillows
    • General
      • vacuum couches and chairs
      • change air filters
      • wash windows inside/outside
      • inspect smoke alarm and fire extinguishers
      • clean blinds
      • dust ceiling fans and baseboards
      • clean out medicine cabinets and organize storage closets

    To get a deep, professional cleaning of your home, call SERVPRO of Chesapeake South at 757-523-9700.

    Choose SERVPRO of Chesapeake South To Remove Water From Your Home

    1/13/2021 (Permalink)

    When water invades your Chesapeake home, quick action needs to be taken in order to get matters under control and your life back to normal. The longer that water is left to soak into your home's floors, the greater the water damage and the repair.

    SERVPRO of Chesapeake South handles water damage with an inventory of equipment with large and powerful pumps that we can submerge enabling a quicker extraction of the floodwater.  Our machinery will raise the interior temperature so that evaporation happens at a precise rate.

    Our trained technicians and supervisors determine the best drying method to utilize to maintain the quality of the water damaged area and product.  For instance if a wooden floor is dried out too quickly or with extreme temperatures, the floor can be ruined.  Our motto is to restore, not replace.  This is beneficial to not only the homeowner but to your insurance company too as it helps to save money.  

    After the extractor has removed the water, smaller hand-held equipment is used to remove the remaining water found in crevices and baseboards.  Once the water has been removed, the drying process begins for the remaining surface dampness and porous household items with the use of our desiccant machines and air movers.  An Air Scrubber, our portable filtration system can be used to help clean the air of any contaminants such as dust, gasses, or chemicals in any area.

    When your Chesapeake home floods, call us your local SERVPRO at 757-523-9700.

    The Importance of Fall Cleaning

    10/15/2020 (Permalink)

    Whenever you think of cleaning your house, you usually think about the typical Spring Clesning rituals. But, not everybody takes into consideration the importance of a good home fall cleaning! This is the perfect time of year to get your house ready for the cooler weather and falling leaves. Check out this handy checklist of what to do to best prepare for the fall and winter seasons:

    • Check gutters, clean if needed
    • Vacuum all lamp shades
    • Clean and dust all light fixtures
    • Wash windows of the summer stained grime and make sure they are sealed properly
    • Wipe out window wells
    • Wipe out kitchen and bathroom cabinets
    • Test smoke & carbon monoxide detectors
    • Sweep out garage
    • Clean and store patio furniture
    • Clean or replace shower liners
    • Call SERVPRO of Chesapeake South to have your dryer vent cleaned
    • Organize food pantry
    • Clean your oven
    • Clean out and organize closets, putting summer clothes away

    If you don't want to have your house professionally and thoroughly cleaned instead, call SERVPRO of Chesapeake South for an estimate at 804.523.9700

    Our Franchise Has Grown!

    9/28/2020 (Permalink)

    We have some exciting news to share! As of September 2020, we have joined forces with SERVPRO® of Richmond, Chesterfield, Henrico and Tri-Cities Plus, located in Midlothian, Virginia.

    Independently owned and operated by Andrew and Theresa Bahen for 35 years, Disaster Recovery Team Bahen has earned an excellent reputation with homeowners, insurance companies, business owners, facility managers, local and state government agencies, and commercial property management teams. With over 1,700 Franchises in the U.S. and Canada, Team Bahen consistently ranks in the top 12 Franchises and was awarded Franchise of the Year in 2008. 

    As one of the largest SERVPRO franchises on the East Coast, our combined experience, people, capacity, and equipment will uniquely qualify us to handle any sized job no matter how extensive the damage may be. Though we will now operate together as ONE TEAM, our goal with this expansion is to create a larger footprint to better serve our clients and community throughout Virginia and North Carolina.

    Your local SERVPRO® will now be composed of elite large-loss specialists, trained project managers, and technicians capable of handling any loss your home or facility may experience. We hope you have continued confidence in our abilities to serve your community as we strive to provide residents and business owners in your area with the fastest response times while doing great work every day. 

    Thank you for your support and please continue to contact our team for all your mitigation, reconstruction, and restorations needs.

    Certified: SERVPRO Cleaned

    5/19/2020 (Permalink)

    Our defensive cleaning program gives your business a way of providing your employees and customers a ongoing safety and assuredness.

    Let us help you get back to business

    As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

    Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

    Extensive training and specialized products

    As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

    From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

    3 C’s – Consult, Clean, and Certify

    When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

    • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touch points, foot traffic and congestion points.
    • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
    • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

    Call today for a Certified: SERVPRO Cleaned consultation

    We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

    Call SERVPRO of Chesapeake South today at 757-523-970 for your Certified: SERVPRO Cleaned consultation.

    * #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

    Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

    Bring Safety to your most valuable assets - Your Business & Your Employees, helping to bring safety to families.

    4/2/2020 (Permalink)

    Here To Help 24/7

    SERVPRO of Chesapeake South offers cleaning services including the removal of biohazard contaminants. We have the specialized training and products to get your property back to business. In these times of stress and uncertainty, the best way to combat the threat of COVID-19 is preparation. When it comes to disinfection and sanitization, SERVPRO of Chesapeake South cleanup practices follow CDC guidelines and use EPA-approved products. We are uniquely prepared to clean and disinfect your home or business. We have years of experience in dealing with biological contaminants. We’re here to help you protect your business and your employees– 24 hours a day, seven days a week – until life is back to normal in the communities, we all call home. Here to Help. Stay safe.

    SERVPRO's Advanced Technology & Techniques

    3/15/2020 (Permalink)

    We use specialized and industry leading equipment to make it, “Like it never even happened.”

    SERVPRO Chesapeake South provides a variety of specialized services to the Chesapeake area. Our franchise professionals are certified through The Institute of Inspection Cleaning and Restoration Certification (IICRC). This allows us to provide peace of mind to our customers because they are able to trust that our franchise professionals are properly trained on how to properly and successfully use the equipment for restoration and cleaning. 

    We use specialized and industry leading equipment to make it, “Like it never even happened.” Our moisture detection and measurement equipment allows us to detect, measure and monitor a properties moisture levels.  If water is in your home we have state of the art water extraction equipment that speeds the drying process by getting the water out of your home. Our industrial strength air movers and dehumidifiers are used to remove any remaining moisture from you home and prevents warping of your floors, walls and/or ceilings.

    Water and fire damage often causes powerful odors. The machines we use remove airborne contaminants and control the air quality during the restoration and cleanup process. We also use OSHA-approved cleaning agents to clean and remove odors and/or contaminants from your home.

    Fire and water damage are never scheduled - Are you Prepared?

    12/5/2019 (Permalink)

    Here to Help 24 hours a day 365 days a year

    The fact of the matter is that no one plans for or is prepared to deal with a fire or water damage. These emergencies happen without warning and can create chaos in your life. This is where SERVPRO comes in! With franchise professionals on standby 24 hours a day 365 days a year, we are always Here to Help!

    Own a business? Our Emergency Ready Profile can help you minimize business interruptions and get back to serving your clients faster than ever!

    With over 40 years of industry experience, our franchise professionals receive training from The Institute of Inspection Cleaning and Restoration Certification (IICRC). 

    As an Esporta Certified Operator we utilize a patented restoration technology that is capable of restoring over 90% of the soft contents of a home such as leather goods, clothing, stuffed toys, and bedding to food grade clean.

    Property owner or manager? Keep your homes or apartment units occupied by inviting a team of our dedicated franchise professionals to get the space move in ready: we offer a variety of cleaning services including floor cleaning, ceiling and wall cleaning, deodorization, air duct & HVAC Cleaning as well as upholstery and drapery cleaning. 

    Our franchise professionals are on standby 24 hours a day 365 days a year to respond quickly to your emergency!

    SERVPRO® Employees Pay It Forward

    5/29/2019 (Permalink)

    SERVPRO® of Chesapeake South Giving Back

    We hope that you know that no matter the time of day or night on any day, our crew is going to help you get through the mess.  

    Your local SERVPRO® of Chesapeake South also wants you to know that you can depend on them for not only emergencies but to be there to support the community too.

    The employees at SERVPRO® help to pay it forward by collecting items like clothing and personal hygiene products for men, women, and children, non-perishable food, toys, books and blankets.  The collection begins in the summertime.  The items are boxed and labeled and set aside to be delivered to five (5) local charities in November, just in time for the holidays and the cold weather. 

    The charities we have helped to support are Blankets for the Homeless, Chesapeake Humane Society, Food Bank of Southeastern Virginia, Children's Crisis Center of Hampton Roads, and The American Foundation for Suicide Prevention.

    Flood Insurance Spotlight

    5/13/2019 (Permalink)

    Of course, no one plans to become a hurricane victim, and no one should have to learn the hard way either that homeowner’s or renter’s insurance does not cover flood damage.

    Chesapeake’s Deputy coordinator of Emergency Management, Robb Braidwood said after Hurricane Matthew, the first category 5 Atlantic hurricane since 2007, “If you live in Chesapeake, you should have flood insurance.”  “The highest point in the city is in a swamp.”

    Recent reform plans to the National Flood Insurance Program were announced on March 18, 2019 by the Trump administration.

    The program would begin to assess properties individually using variables like one’s proximity to large bodies of water, hurricane rainfall, coastal surges rather than the current applying a single formula for an entire flood zone.  Since higher valued properties are more likely to hit the $250,000 insurance cap, lower valued homes are paying proportionately more than higher valued homes.  The new reform would drive flood risk into the private reinsurance and risk markets.  According to the Insurance Information Institute, FEMA will announce the new rates on April 1, 2020 and will implement the new system on October 1, 2020.

    Flood insurance can pay claims when there is no Presidentially declared disaster.  The Federal Emergency Management Agency (FEMA) offers disaster grants that do not have to be paid back, but this amount is often much less than what is needed to recover. 

    If you have flood damage, and do not have flood insurance, there could be resources available to help you through FEMA.  For info go to

    If you suffer flood damage in Chesapeake, call your local SERVPRO® of Chesapeake South at 757-523-9700.

    Does Your Business Have a Contingency Plan?

    4/23/2019 (Permalink)

    Let Our SERVPRO® Be Your SERVPRO®

    Contingency plans are backup plans that businesses activate only when a disaster or unforeseen situation disrupts the operations of the company or puts employees at risk.

    Hurricane season officially begins on June 1st.  SERVPRO® of Chesapeake wants your business to be prepared with our mobile app.  This app is a no-cost readiness plan that places your ready plan data on your mobile device for quick access during an emergency.  Download the Free App Here

    The SERVPRO® Ready Plan is a tool for property managers and owners, both residential and commercial.

    When you create a SERVPRO® Emergency READY Profile for your home or business, you help to minimize business interruption by having an immediate plan of action.

    Key to a timely mitigation is when you know in advance what to do and what to expect which can also help minimize how the water and fire damage will affect your home or business.

    Get more information with your Complimentary Business Assessment? Call Us Today (757) 523-9700.